At Koala and Joey, we understand how exciting it is to shop for your little one, and we make it our priority to get your products to you quickly and safely. All orders are carefully packed with love and dispatched within 1–2 business days from the time of purchase. We offer nationwide delivery across India, with most orders arriving within 3–7 business days, depending on your location.

We hope you love our products as much as we love making them, but in the rare event that you are not completely satisfied, we offer a 7-day return policy from the date of delivery. To be eligible for a return, items must be unused, unwashed, and in their original packaging with all tags intact. Returns are simple and hassle-free — just reach out to our customer care team, and we’ll guide you through the process. Refunds or exchanges will be processed swiftly once we receive the returned item.

Your satisfaction and trust mean the world to us. We are here to ensure every shopping experience with Koala and Joey is joyful, smooth, and worry-free.💛

Read more about Return & Cancellations