Terms & Conditions

Welcome to Koala and Joey. Please read the following terms and conditions carefully before using our website or purchasing our products. By accessing or using our services, you agree to be bound by these terms.

General

Koala and Joey is an online brand offering baby products including cradles, swaddles, bedding, and accessories. All users must be at least 18 years of age or accessing the site under the supervision of a parent or legal guardian.

Product Information

We make every effort to display accurate product descriptions, images, and colors. However, slight variations may occur due to screen differences and handcrafted customizations.

Customization Policy

Personalized items (e.g., name embroidery or custom patterns) are made to order and cannot be returned or exchanged unless there is a defect. Customers are responsible for verifying spelling and customization details at checkout.

Orders and Payment

All orders are subject to acceptance and availability. Payment must be made in full at the time of purchase. We accept major UPI options. Koala and Joey reserves the right to cancel or refuse any order at our discretion.

Shipping and Delivery

We aim to process and ship orders within the specified timeframe. Delays may occur during busy periods or for customized items. Shipping charges, if any, are calculated at checkout. We are not liable for delays caused by courier partners or unforeseen circumstances.